Are you facing a problem with your OKBet account? Are you’re not authorized to login? Does your account frozen? Here are some of the steps that you need to take to fix your account.
Whether you’re using via website or app, remember that you can only consider your account as frozen if you no longer have access to login to your OKBet account.
How to Fix Your OKBet Account?
Looking for ways to fix your OKBet account? We’ve got you covered! Here are some helpful ways to fix your account if it’s frozen.
Option #1: Contact OKBet Customer Service Representatives
If your account was frozen one of the safest ways to do this is to contact OKBet’s customer representatives.
- Visit the OKBet Site and head on the “customer services”.
- Send your concerns in detail via live chat.
- Customer service might ask you regarding your login (username, email, phone number). Make sure that all of the information you provided is right and true to easily track your account.
- Wait for our customer service representative’s update as they will give you detail instructions on what to do next.
Option #2: Send Your Concerns via Email
If you don’t want to do the live chat, you can send your pitch via email. Sending an email is one of the best ways to fix your account, you don’t have to wait for the CSR to answer you before you can submit your concerns at [email protected]
However, you need to be very specific with your account’s concerns. Include the following information in your pitch, the same as your OKBet Account:
- OKBet Account username
- Full name
- Age
- Current Address
- Date of Birth
- Registered Mobile Number
- Source of Income
- Company Name
- Job Title
To help our team understand you, it is better to add some screenshots or documents to support your problems.
Option #3: Reach out to the OKBet Social Media Channels
You have a lot of channels to reach out to if you’re not satisfied with the first two options. For a prompt response, you can reach out to our Facebook page at OKBet Online Games page. Whether frozen account issues, withdrawal issues, agent applications, registration, and more, we’ll do our best to answer you.
Remember to send us the same information as with your OKBet account to avoid complaints and rejections. Screenshots and other documents that will support your concerns are highly appreciated too.
Reasons Why Your Account Was Frozen?
It can be daunting to access your OKBet account only to discover that you are not authorized to log in. So, why did you encounter such issue?The following are some of the most common reasons why your account was closed.
According to the company policy, players are required to verify their account. If you are not verified, then, the company will automatically freeze your account. However, you can still retrieve your account if you comply with the company’s policy by contacting the OKBet’s customer service team.
In order to keep our player’s account safe, our platform will automatically freeze your account if we find any suspicious activities on it. Before you log in, make sure that all of the information you’ve provided is correct, otherwise, your account will be closed.
Multiple withdrawal attempts will raise suspicion. It would look like money launderer has infiltrated the platform and as a result, OKbet agents might “freeze the account”.
To meet PAGCOR’s age standard, OKBet only allows players at least 21 years old and above to register and use the platform. If you are below the age requirement, as per OKBet terms and conditions, it is possible that our platform will automatically freeze your account.
5. Other Factors
Here are other factors why you cannot login to your account or why your account was frozen:
- A. Public officials, which includes elective and appointive officials and employees, permanent or temporary.
- B. Members of the Armed Forces of the Philippines, including the Army, Navy, Air Force or Philippine National Police
- C. PAGCOR officials and employees
- D. Gaming site Operators and employees
- E. Banned individuals
- F. Spouse, common-law partner, children, parents of officials and persons mentioned in items (A),(B), and ( C).
- G. Players currently residing outside of the Philippines.
How to Avoid Frozen Account Issue?
Issues are inevitable;however, there are ways to avoid them, especially when it comes to frozen account issues. Just follow these helpful tips below:
Option 1: Verify Your Account Under the OKBet’s KYC Program
Before depositing any amount or placing any bet, it is advised to verify your account first through OKBet KYC Program to avoid frozen accounts issues, withdrawals, and other issues.
Option 2: Adhere to the Platform’s Turnover Requirement
Turnover requirement depends on the amount a player deposited.
For instance, if a player has deposited ₱1,000. In order to withdraw, he/she needs to use it first. The player needs to bet on sports, esports, OKgames, or OKlive first and used up his/her deposits before withdrawing all the accumulated credits.
Take note that suspicious withdrawal may breach the company’s terms and conditions and may be the reason to lock your OKBet account.
Adhere to the Company’s Policy
OKBet is a legal sports betting and online casino company that complies with PAGCOR’s policy. Also, to promote legal and responsible gaming, we have policies to at least protect personal information and meet the company’s qualifications.
You May Want to Know Other OKBet How to Guide
Read our guide to help your Concerns with your OKBet Account:
Reminders to All OKBet Players
Have you encountered the same issue? We have you covered, Just follow this guide, and rest assured your account will be retrieved.
How do you like our guide? Let us know your thoughts.
